Terms & Conditions

1. Agreement to These Terms

By accessing or using the Best Smokes Online website, you agree to be bound by these Terms and Conditions. We may update these Terms or modify the website at any time without prior notice. Where specific promotions or product pages contain additional conditions, those conditions apply alongside these Terms.

This website is intended exclusively for Australian residents aged 18 years or older. By using this site or completing a purchase, you confirm that you are legally permitted to buy tobacco products and smoking accessories in your state or territory.

2. Limitation of Liability

Use of this website is at your own risk. To the fullest extent permitted by law, Best Smokes Online is not liable for any direct, indirect, or consequential loss or damage arising from:

  • Accessing or being unable to access the website
  • Inaccuracies, errors, or omissions in content
  • Technical issues or service interruptions
  • Loss of data, revenue, or business opportunity

Where liability cannot be excluded by law, it is limited to the maximum extent that law permits.

3. General Disclaimer

Best Smokes Online is not liable for any loss, damage, or interruption resulting from use of this website or any third-party site linked from it, except where such liability cannot be excluded under applicable law.

4. Content & Accuracy

We reserve the right to update, amend, or remove website content at any time. While we work to ensure information is accurate and current, we do not guarantee that all content is free from error or omission.

Electronic contact details published on this website must not be used for unsolicited commercial communications.

5. Intellectual Property

All content on this website — including trademarks, product images, brand names, photography, descriptions, and site layout — is owned by Best Smokes Online or used under permission. You may not reproduce, distribute, adapt, publish, or commercially exploit any content without prior written consent. Unauthorised use may constitute a breach of copyright, trademark, or privacy law.

6. External Links

Links to third-party websites are provided for reference only. Best Smokes Online does not control, endorse, or take responsibility for the content of external sites. Accessing any linked site is entirely at your own risk.

7. Warranties

Unless required by law, all products and information are provided on an “as is” basis. Best Smokes Online makes no express or implied warranties regarding uninterrupted site access, error-free operation, or the ongoing accuracy of any information published. You are responsible for confirming that any product is suitable for your intended use.

8. Governing Law

These Terms are governed by the laws of Victoria and the Commonwealth of Australia. This website is intended for Australian residents only. Users accessing the site from outside Australia do so at their own risk and are responsible for compliance with their local laws.

9. User Responsibilities

When using this website, you are responsible for:

  • Ensuring your use of the site is lawful in your jurisdiction
  • Taking appropriate precautions to protect your devices from viruses or malicious software

Best Smokes Online is not responsible for any system damage arising from use of this website.

10. Products

Best Smokes Online is not responsible for the nature, content, or effects of any goods purchased through this website. By completing a purchase, you confirm that any age-restricted or regulated products in your order may be legally purchased in your state or territory.

11. Pricing

  • Prices are displayed in Australian dollars (AUD) and may change without notice
  • Once an order is confirmed, the price at the time of purchase is fixed
  • Delivery fees are shown at checkout and apply as displayed
  • All pricing is online only — Best Smokes Online does not operate physical retail stores
  • Sale pricing is final and cannot be combined with other promotions or discounts

12. Orders

  • An order is placed when you complete checkout and confirm payment
  • Each accepted order forms a standalone binding agreement between you and Best Smokes Online
  • We reserve the right to refuse orders that appear to be for commercial quantities
  • We may cancel any order at any time without notice; cancelled orders will be refunded in full
  • Orders cannot be amended or cancelled once payment has been processed
  • Best Smokes Online is not responsible for delays or disruptions to online ordering caused by internet instability or technical limitations outside our control

13. Payment

  • Accepted payment methods are Visa and Mastercard
  • Payment is processed when goods are ready for dispatch
  • If a payment is declined, we may request an alternative method or cancel the order
  • We reserve the right to decline card payments at our discretion

14. Delivery, Risk & Title

  • We aim to deliver within the timeframe shown at checkout, though delays may occur
  • Risk and ownership of goods transfer to you upon delivery to your nominated address
  • Deliveries are handled by StarTrack, which may require identification upon receipt
  • Failed delivery attempts may result in return-to-sender fees

15. Faulty or Damaged Goods

Faulty or damaged items will be replaced wherever possible. If a replacement cannot be arranged, a refund will be issued. All defective items must be returned to us for assessment before a remedy is confirmed.

For full details, see our [Returns & Refunds Policy].

16. Indemnity

You agree to indemnify and hold Best Smokes Online harmless from any claims, losses, damages, costs, or liabilities arising from misuse of this website, breach of these Terms, or unauthorised access to the site using your account credentials.

17. Privacy

Information collected during your use of this website is handled in accordance with our [Privacy Policy].

18. Severability & Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full effect. Failure by Best Smokes Online to enforce any right under these Terms does not constitute a waiver of that right.

19. International Orders

Best Smokes Online does not accept orders from outside Australia and does not process international credit cards.

20. Business Operations

Best Smokes Online operates exclusively as an online retailer, servicing adult customers across Australia.